At MXK Activewear, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we are here to assist you with our hassle-free returns policy.
REFUNDS
You are eligible for a refund within 14 days of receiving your order.
Items must be in their original condition, unworn, unwashed and with all tags attached.
Refunds will be issued to the original form of payment used for the purchase or a dedicated bank account.
Please allow up to 10 business days for the refund to be processed after we have received your returned items.
EXCHANGES
If you wish to exchange an item, you may do so within 30 days of receiving your order, subject to availability.
Exchanges are dependent on stock availability. If the desired item is unavailable, we will issue a refund instead.
To initiate an exchange, please contact our customer service team via email returns@mxkactivewear.com.au
Please include your order number and details of the item you wish to exchange in your communication. We would also appreciate feedback so that we can continue to improve our small business.
returns process
To return an item, please ensure it meets the eligibility criteria mentioned above.
Include the original packaging and any accessories that came with the item.
Ship the item back to us at the address provided below.
Returns will be processed within 10 business days after we receive the returned items.
SALE ITEMS
Please note that sale items are final sale and cannot be returned or exchanged, except in cases of manufacturing defects or damage during transit.
RETURN ADDRESS
MXK Activewear Returns
PO Box 414
Emu Plains
NSW 2750
For any further inquiries or assistance regarding returns and exchanges, please don't hesitate to contact our customer service team at returns@mxkactivewear.com.au
Thank you for choosing MXK Activewear. We appreciate your support and strive to make your shopping experience with us as seamless as possible.